LOGIN & ACCESS ISSUES
Q: I can’t log in to my account. What should I do?

A: Follow these steps:
1. Check if your caps lock is on
2. Verify your email address is correct
3. Clear your browser cache and cookies
4. Try a different browser
If problems persist, use “Forgot Password” or contact support.

Q: Why am I getting a “Session Expired” message?

A: This happens for security reasons. To resolve:
1. Clear your browser cache
2. Log out completely
3. Close all browser windows
4. Log in again
For security, sessions automatically expire after period of inactivity.

UPLOAD PROBLEMS
Q: Why won’t my files upload?

A: Common solutions:
1. Check your file size (maximum 100MB per file)
2. Ensure stable internet connection
3. Verify supported file format
4. Try uploading one file at a time
5. Clear browser cache and retry

Q: My upload keeps failing halfway through. What can I do?

A: Try these steps:
1. Use a wired internet connection
2. Compress large files before uploading
3. Use Chrome or Firefox (recommended browsers)
4. Disable VPN temporarily
5. Upload during non-peak hours

DOCUMENT MANAGEMENT
Q: I can’t find my uploaded documents. Where are they?

A: Check these locations:
1. “Recent Uploads” folder

2. Use the search function
3. Check “All Documents” section
4. Verify upload completion status
5. Check filtered views

Q: Why can’t I open certain documents?

A: Common fixes:
1. Install required document viewer
2. Update your browser
3. Check file format compatibility
4. Try downloading first
5. Ensure you have proper permissions

MOBILE APP ISSUES
Q: Why isn’t the mobile app working?

A: Try these solutions:
1. Update to latest version
2. Clear app cache
3. Check internet connection
4. Restart your device
5. Reinstall if necessary

Q: App keeps crashing, what should I do?

A: Follow these steps:

1. Force stop the app
2. Clear app data
3. Check for updates
4. Ensure sufficient device storage
5. Contact support if persists

PAYMENT & SUBSCRIPTION
Q: My payment isn’t going through. What’s wrong?

A: Verify these items:
1. Check card expiration date
2. Confirm billing address
3. Verify sufficient funds
4. Try a different payment method
5. Contact your bank if needed

Q: Why am I still being charged after cancellation?

A: Check these points:
1. Verify cancellation confirmation email
2. Check cancellation date
3. Review subscription end date
4. Check payment method
5. Contact billing support

SECURITY FEATURES
Q: Two-factor authentication isn’t working. Help?

A: Try these fixes:
1. Check phone time settings
2. Verify phone number
3. Use backup codes
4. Reset authenticator app
5. Contact support for reset

Q: What if I lose my security device?

A: Follow these steps:
1. Use backup codes provided
2. Contact support immediately
3. Verify identity
4. Reset 2FA settings
5. Update security preferences

PERFORMANCE ISSUES
Q: Why is the platform running slowly?

A: Try these solutions:
1. Clear browser cache
2. Close unused tabs
3. Check internet speed
4. Update browser
5. Try incognito mode

Q: Website won’t load properly. What can I do?

A: Follow these steps:
1. Refresh the page
2. Clear browser cache
3. Try different browser
4. Check internet connection
5. Disable extensions

DATA RECOVERY
Q: How do I recover deleted files?

A: Check these options:
1. Look in “Recently Deleted”
2. Check backup history
3. Contact support within 30 days
4. Review deletion date
5. Check shared folders

Q: Can’t download my backup files. What now?

A: Try these solutions:
1. Check download permissions
2. Verify storage space
3. Use different browser
4. Try individual files
5. Contact support for assistance