GENERAL QUESTIONS
Q: What is Final Pass Down?

A: Final Pass Down is a secure digital legacy platform that allows you to store, protect, and share your personal stories, family histories, important documents, and final wishes. Our platform ensures your precious memories and crucial information are safely preserved for future generations.

Q: How much does Final Pass Down cost?

A: We offer flexible pricing options:
• Monthly: $5.99/month
• Annual: $65.89/year (save over 8%)
All plans include our core security features and storage capabilities.

ACCOUNT MANAGEMENT
Q: How do I get started with Final Pass Down?

A: Getting started is easy:
1. Create your account at www.finalpassdown.com
2. Choose your subscription plan
3. Set up your security preferences
4. Begin uploading your documents and memories
5. Designate trusted contacts if desired

Q: What types of files can I store?

A: Final Pass Down supports multiple file formats including:
• Documents (PDF, Word, PowerPoint)
• Images (JPG, PNG, SVG)
• Audio files (MP3)
• Video files (MP4, MOV)
• Design files (PSD, AI)
• And many more

TECHNICAL QUESTIONS
Q: How much storage space do I get?

A: Your subscription includes ample storage space for your documents, photos, videos, and
audio files. If you need additional storage, please contact our support team.

Q: What happens if I forget my password?

A: We have a secure password recovery process:
1. Click "Forgot Password" on the login page
2. Follow the verification steps
3. Create a new secure password
For added security, we recommend enabling two-factor authentication.

SHARING & ACCESS
Q: How do I share documents with family members?

A: You can easily share content by:
1. Selecting the documents you want to share
2. Adding recipient email addresses
3. Setting access permissions
4. Choosing sharing duration
5. Sending secure access links

Q: Can I control what different people can see?

A: Yes! You have granular control over:
• Individual document access
• Viewing vs. editing permissions
• Time-limited access
• Specific content categories

DATA MANAGEMENT
Q: How often is my data backed up?

A: Your data is automatically backed up regularly to ensure nothing is lost. We maintain
secure redundant copies of all information.

Q: Can I download my stored information?

A: Yes, you can download your stored information at any time through:
• Individual file downloads
• Bulk downloads
• Organized folder downloads

SUBSCRIPTION & BILLING
Q: Can I cancel my subscription?

A: Yes, you can cancel your subscription at any time:
• No long-term commitments required
• Access continues until billing period ends
• Option to download your data before canceling

Q: How do I change my subscription plan?

A: You can modify your subscription through:
1. Accessing account settings
2. Selecting Subscription Management;
3. Choosing your preferred plan
4. Confirming the change

SUPPORT & ASSISTANCE
Q: How can I get help if I have questions?

A: We offer multiple support channels:
• Email support
• Help center documentation
• FAQ section
• Customer service team

Q: Is there a mobile app available?

A: Yes, Final Pass Down is accessible via:
• Web browser
• Mobile browser
• Mobile app (iOS and Android)

LEGACY PLANNING
Q: How do I set up my digital legacy plan?

A: We guide you through the process:
1. Organize your important documents
2. Add personal stories and memories
3. Designate trusted contacts
4. Set access permissions
5. Create specific instructions

Q: What happens to my account if something happens to me?

A: Your designated trusted contacts will:
• Receive notification
• Get authorized access
• Follow your predetermined instructions
• Manage your digital legacy as specified